An important role that supervisors and
managers play is to influence and guide the behavior of the people they
supervise and manage. People's attitudes and behaviors are infectious,
good and bad. Often employees bring attitudes and behaviors that
interfere with not only their own successful job performance, but also
the success of their work teams.
In this workshop, you'll discuss how people's attitudes affect their
actions and the people around them, and how, as a supervisor, you can
coach employees to break through negative and limiting attitudes that
keep them from performing at their best. You'll learn to identify how
people react to stress, how to deal with defensive behavior, and how to
coach employees to find the better, more positive ways to deal with the
challenges they face on the job.